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Frequently Asked Questions

Search FAQ

  • E-Liquid / E-Juice

    • What is E-Liquid or E-Juice?

      Eliquid is the solution used in an electronic cigarette to produce its vapour, flavour, and in some cases “throat hit” (Throat hit is a term used to describe the bite in your throat produced by nicotine eliquid vapour.)
    • What ingredients are in E-Liquid or E-Juice?

      Eliquid recipes vary from one company to the next however all contain the same types of ingredients. Eliquid starts with a base, which is the part used to create the vapour produced. The base of an eliquid is made from a mixture of propylene glycol, and vegetable glycerin.


      Water soluble, natural and artificial flavouring ingredients are added to the eliquid base to create the variety of flavours we offer. Some eliquids may also contain small amounts of food grade alcohol, and or distilled water.

    • What is Propylene Glycol?

      Propylene Glycol is a food grade chemical used in a large number of applications as an additive in cosmetic, medicine, and food products.


      Propylene glycol is used in many food products as a flavouring carrier. Propylene glycol is non toxic, and is also found in many food products including food colourings, flavourings, and snow cones.


      Propylene glycol has a slight irritating effect when inhaled. This effect is used to better mimic the irritation caused by inhaling tobacco smoke.


      Please Note: Some individuals are allergic, or intolerant to propylene glycol. Common indications of a reaction to propylene glycol may be a warm, tingly, or burning sensation in your mouth or tongue. If you experience any side effects of this sort we suggest speaking to a medical professional or trying a predominantly vegetable glycerin based e-liquid.

    • What is Vegetable Glycerin?

      Vegetable Glycerin is similar to propylene glycol, although thicker, and with a sweeter taste. Vegetable glycerin is also much smoother when inhaled than propylene glycol. When used on its own, Vegetable Glycerin is very thick, and often difficult to absorb into your cartridge, or cartomizer.


      Please Note: Some individuals are allergic, or intolerant to vegetable glycerin. Common indications of a reaction to vegetable glycerin may include a heavy feeling of phlegm, or liquid build-up in your lungs, or irritation in your throat, lungs or mouth. If you experience any side effects of this sort we suggest speaking to a medical professional or trying a predominantly propylene glycol based e-liquid.

    • How Much Propylene Glycol & Glycerin are in eCigarettes Canada E-liquids?

      Our commercial blend contains roughly 70% food grade propylene glycol, and 30% vegetable glycerin. This ratio is the best choice for the average user, it has an excellent throat hit while still maintaining a smoothness and vapour production lacking in glycerin eliquids.


      Our commercial 70/30 blend of pg and vg works exceptionally well in most tank, cartomizers, and atomizers devices without any of the wicking problems experienced with most vg based eliquids. 70/30 eliquid blends are generally preferable for individuals with slight intolerance to vegetable glycerin.

    • What is Diacetyl?

      Diacetyl (2,3-Butanedione) is a flavouring ingredient which is commonly used in food products and naturally occurs in many types of alcohol. Diacetyl has a buttery flavour, and is commonly added to oil based butter substitutes, and microwave popcorn.


      Studies in recent years have shown that exposure to the vapor created when diacetyl is heated can increase the risk of bronchiolitis obliterans which is a very serious lung disease.


      Due to the risks associated with the use of Diacetyl containing flavouring ingredients we test random batches to ensure that all flavourings used in our premium eliquids are free of this potentially harmful chemical.

    • What is Acetyl Propionyl?

      Acetyl Propionyl (2,3-Pentanedione) is a flavouring ingredient that has been used by flavouring manufacturers to replace Diacetyl in hopes to avoid the potential risks associated with Diacetyl. However, Acetyl Propionyl is a ketone with similar structural properties to Diacetyl and thus is likely to share its toxicity as well.


      For that reason, we treat Acetyl Propionyl no differently than we do Diacetyl. We test for Acetyl Propionyl and make every effort to eliminate it from our E-liquids.

    • What is Acetoin?

      Acetoin is a flavouring ingredient used in Flavourings that is used in the food industry to create a buttery flavour. There has been no evidence shown that Acetoin, in and of itself poses any inhalation risk. However, during the manufacturing process the final Acetoin product may contain trace levels of Diacetyl. So while Acetoin itself is not of concern, Flavourings that contain Acetoin should be tested for Diacetyl. In our testing protocols, we test for both Acetoin and Diacetyl.

  • KR808D-1 Electronic Cigarette

    • How to clean a T4S Clearomizer Cartridge?

      T4S Clearomizers are not meant to be reused over and over again, but that doesnt mean you shouldn't at least try to get a few more uses out of it if you can. Clearomizers can get "gummed" up fairly quickly and the darker the liquid being used, the faster it usually tends to gum up.


      To clean your T4S Clearomizer, make sure that all the liquid is used up (If there is a little left over, that is fine).


      Remove the black mouthpiece by unscrewing it from the tank. Fill the Clearomizer tank with vinegar or hot water and screw on the mouthpiece.


      Shake the Clearomizer vigorously for 5 minutes and empty contents in sink.


      Repeat a few times as needed and let the clearomizer dry on a paper towel for 24hrs with the mouth piece removed.


      To speed up the drying process you may choose to use a hair dryer (Do not use a power heat gun).

    • How to fill a T4S Clearomizer Cartridge?

      Filling a T4S Clearomizer Cartridge is quite simple. First remove the T4S cartridge from its clear packaging and remove the black mouthpiece by unscrewing it from the main housing. Place the mouthpiece aside and drip liquid inside making sure not to get any liquid inside the middle hole. Drip liquid on an angle around the middle atomizer (hole) until the liquid reaches the 0.9ml measurement marking. After cartridge is filled, you can replace the mouthpiece by screwing it back in and take long slow puffs to slowly prime the cartridge for use.
    • How to fill the KR808D-1 Metal Cartomizer?

      The KR808D-1 Metal Cartomizer can be filled by following these directions:

      • Remove the cartridge from its packaging and then remove the clear silicone end caps.

      • One of the silicone end caps will have a silicone post in it, put this one to the side.

      • Now remove the white mouthpiece plug using tweezers or a paper clip.

      • Now place the clear silicone end cap (the one without the post in it) on a dry flat surface with the open end facing up like a cup.

      • Fill the end piece with liquid so that there is 0.9ml in it or it is 90% full.

      • Now take the cartridge and gently push it down inside the clear silicone end cap. Make sure the cartridge end that connects to the battery is facing down when you do this.

      • As you gently push down, the liquid will enter the cartridge. The slower you do this, the better the result.

      • If you see any air bubbles form, use an object like a syringes blunt tip to break up these bubbles to allow the cartridge to fill up properly.

      • Once the cartridge is pushed all the way down, you can now remove it from the clear end cap.

      • Place your mouth over the open end of the cartridge and blow any excess liquid out onto a paper towel or in a sink.

      • wipe any excess liquid from on the cartridge and replace the white mouthpiece plug.

      • Let it dry for approx 30 minutes prior to use and take long slow puffs to prime the atomizer at first.

      There are quite a few steps to doing this and you will probably make a bit of a mess the first few times. In no time though you will be able to do this very quickly and even on the go if needed. 

  • EGO Mini Electronic Cigarette

    • How to fill a CE4 Clearomizer Cartridge?

      The CE4 Clearomizer Cartridge is for use with the EGO Mini E-Cigarette battery. To fill the CE4 cartridge, simply unscrew the mouthpiece and set aside. With your E-Liquid bottle or syringe filled with E-Juice drip the liquid inside the clear compartment. Avoid putting any liquid inside the small center hole (atomizer). Fill the cartridge with liquid until it reaches the 1.6ml measurement marker and then replace the mouthpiece.
    • How to clean a CE4 Clearomizer Cartridge?

      To clean the CE4 Clearomizer Cartridge, simply remove the black end mouthpiece and fill with hot water and shake vigorously. Repeat as needed and rest on a piece of paper towel with the end that connects to the battery facing down. It may take 24hrs or more to completely dry. To speed up the drying process, you can use a blow dryer to dry the clearomizer prior to filling with E-Liquid.