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Customer Service

  • Shipping & Delivery

    All orders are usually shipped within 24hrs if all items within an order are in stock and there is no backorder in progress. We ship via Canada Post Expedited & Express Post services. You can choose which service you prefer and an exact shipping quote will be automatically given to you based on your postal code supplied to us during checkout. Once your order has shipped, you will receive an email with a tracking number to fully track the status of your shipment from the time it is shipped until the time it reaches your door. COD orders will require customers to pick up their parcel from the closest Canada Post outlet and make their payment there. Canada Post will leave a notice for pick-up at your door for all COD orders and also for orders if you are not home to receive your order.

  • Canada Post Expedited Service

    BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, PEI, Yukon, NWT, Nunavut, Newfoundland & Labrador

    Major Urban Centers (2-7 business days)
    Non-Major Urban Centers (up to 11 business days)
    Northern Regions & Remote Centers (up to 13 business days)

    Ontario, Quebec

    Major Urban Centers (1-2 business days)
    Non-Major Urban Centers (up to 3 business days)
    Northern Regions & Remote Centers (up to 7 business days)

  • Canada Post Express Post Service

    BC, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, PEI, Yukon, NWT, Nunavut, Newfoundland & Labrador

    Major Urban Centers (2  business days)
    Non-Major Urban Centers (up to 3 business days)
    Northern Regions & Remote Centers (up to 7 business days)

    Ontario, Quebec

    Major Urban Centers (Next Day)
    Non-Major Urban Centers (up to 2 business days)
    Northern Regions & Remote Centers (up to 5 business days)
  • Privacy & Security

    We value each and every customers privacy and security when shopping online with us. We will never share any information you provide with us to anyone at anytime for any reason unless we ask this of you and you authorize us to do so. Our website features state of the art 256bit encryption technology provided by Commodo SSL and secures all financial and personal information from being intercepted. We do not store sensitive financial information such as credit card numbers on our website.

  • Returns & Replacements

    If for any reason you are not completely and totally satisfied with the product you purchased, simply contact us through our website through our returns department and we will take care of this for you. We will need you to complete an RMA (return merchandise authorization) form and this will need to be included with your return order.  We accept returns for the following reasons:

    • Ordered product by mistake (return shipping is customers responsibility)
    • Changed mind and do not want the product any longer (return shipping is customers responsibility)
    • Product is defective and falls under warranty (shipping will be paid by eCigarettes Canada)
  • Ordering

    Placing orders on our website is quite simple. You can start by add products to your shopping cart and proceed to checkout where you will be asked to register providing us with your address for delivery, name, email and phone number. We will also provide shipping quotes at checkout based on your postal code and you will be provided with various payment methods for which you can choose to pay for your order. If you still need help in placing an order, simply contact us using the "Contact Us" link at the bottom of our website.

  • Payment, Pricing & Promotions

    We offer various payment methods on our store  to make our customers feel safe when placing orders. Some of our payment methods will require a small fee, but most do not

    Email Money Transfers (EMT) - Pay directly from your bank to ours.
    Credit Card - After order is placed, we will send secure payment request.
    Cash on Delivery (COD) - $5.00 fee applies. You pay when your item has been delivered.
    Reward Points - Pay for your whole order or just part of it by earning reward points and spending them on our store.

    Note: For more details about the payment methods we accept, please check our "Payments Accepted" page.


    All prices and product availability may change without notice at anytime. Orders placed on our store are not complete until the order has shipped. If we do not have stock of the items requested for sale, we will notify customers as soon as possible to let them know and offer a timeframe when the items will be shipped or offer comparable items or a refund. With the high demand for electronic cigarettes in the market, we try to keep our website up to date, however some errors may occur from time to time. eCigarettes Canada reserves the right to refund or cancel orders at anytime for any reason.

    We have various promotions going on at all times to offer customers a chance to save money by helping us out and spreading the word about our services and products we offer. Check the "Promotions" link at the bottom of our website for details on current and up and coming promotions we have to offer.

  • Viewing Orders

    To view your most recent and current orders, simply login to your account and you will be taken to your Account Dashboard. From here you can navigate to your orders by clicking "My Orders". You will now see all current and past orders displayed for you.

  • Updating Account Information

    Updating your account information is sometimes need for changing shipping address, billing address and other account details. To change this information, just login to the store and from the "My Dashboard" screen choose "Account Information" or "Address Book" to make the neccessary changes.